Why Reliability Matters
Clinics depend on you showing up. When a professional accepts a shift and doesn't appear, the clinic turns patients away — damaging their practice and the platform's reputation. This agreement sets fair, transparent rules for handling attendance, cancellations, and emergencies.
How Your Reliability Score Works
Your score starts at 100 and moves only in response to specific, recorded events. There
is no hidden formula and nothing decays on its own:
- A no-show costs 15 points. You accepted a shift and did not
appear.
- Cancelling within 24 hours of the start costs 10 points. Cancelling
earlier than that costs nothing, which is why we ask you to tell us as soon as you
know.
- Every clinic rating moves your score toward your star average. After
a rated shift, 30% of your score is replaced by your average rating on a 100-point scale
(5★ = 100). This is the only thing that raises your score — a strong run of rated
work recovers it.
Your score cannot fall below 0 or rise above 100. Verified emergencies are reviewed
case-by-case and reversed. A Facioneer administrator can adjust a score to correct a
mistake, and that adjustment is recorded and appealable.
One rule sits outside the score: two or more late cancellations within
30 days triggers an automatic 14-day suspension. Ordinary declines are not cancellations
and never count — turning down an invitation is normal and costs you nothing.
Tiers & Access
- Top Tier (score 95+)
- Excellent (85–94)
- Trusted (70–84)
- Building (below 70)
Your tier is what a clinic sees in place of your raw score. It changes two things, and
no others:
- Where you rank. A clinic's candidate list is ordered by reliability
and then by completed shifts, so a stronger record puts you nearer the top.
- Whether a clinic's filter includes you. Each clinic sets a minimum
reliability score for who gets matched to its shifts; the default is 70. Below that you
stop being matched to that clinic's shifts. You do not lose your account, and clinics
setting a lower minimum are unaffected.
No tier gates any category of shift. Short-notice shifts pay more — up
to 30% above the posted rate inside 48 hours — and they are open to every professional the
clinic's filter admits, at every tier.
Separately, repeated no-shows (three or more in twelve months without a verified
emergency) can lead to suspension, which is described below.
Your score starts at 100 and only moves in response to what you do. Until
you have a record behind it, that number does not mean much — so you show to clinics as
New until your first completed shift, and Building until
you have five. From your fifth completed shift your score sets your tier.
What You Agree To
- Honour confirmed shifts to the best of your ability
- Cancel as early as possible when you must — ideally more than 24 hours before start time
- Report genuine emergencies through the Emergency Pathway — verified emergencies do not affect your score
- Communicate with clinics through the platform message channel
What Facioneer Agrees To
- We will never deduct, withhold, or take any amount from your earnings as a consequence of reliability events. Consequences are limited to platform access and opportunity.
- We will review verified emergencies case-by-case and not penalize you for circumstances beyond your control
- We will show you your score and every event that moved it, at all times
- We will notify you before any tier change
- Access-restriction decisions can be appealed to a human review
Suspension & Termination
Repeated no-shows (three or more in twelve months without verified emergency) may result in temporary restriction or permanent account suspension. We reserve this discretion to protect clinics and other professionals.
Why This Is Fair to You
Unlike some platforms, Facioneer does not hold your money, charge cancellation fees, or deduct from your pay. The only consequence of low reliability is reduced platform access — which means you're always paid everything you've earned.
The full Reliability Contract will be emailed to you and available in your Settings.
